Postage & Handling

Following is information on CPP Asia Pacific’s (CPPAP) Postage & Handling policies and processes.

If you have questions about any of these points, please contact the Customer Service Team on +61 3 9342 1300 (Australia), 0800 000 159 (New Zealand), 1800 1 611 0298 (Philippines).

User Qualifications and Restrictions on Sale

We uphold the guidelines on the sale of Restricted Materials established by the publishers we represent and the Australian Psychological Society, the Psychology Board of Australia, the New Zealand Psychological Society and the New Zealand Psychologists Board. The psychometric instruments offered for sale by us have been classified in terms of the professional training required for their use.

Before ordering Restricted Materials from us, please complete and sign the CPPAP Purchaser Qualification Form, available from CPPAP, and return it to us. We will determine which Restricted Materials you are able to order based on criteria including your education, experience and whether you have successfully completed an appropriate certification program approved by us.

We may notify you that in order to be registered, you will need to complete certain Certification Programs.

In order to use Restricted Materials and to obtain these Materials from us, the Purchaser must name on the order form a Registered User who is qualified to use Restricted Materials and has registered with us in accordance with our registration procedures (including by completing a CPPAP Purchaser Qualification Form.

Restricted Materials purchased by the Purchaser may only be used by the Registered User and by no other person and must at all times remain in the possession and under the control of the Registered User.

Ethical Guidelines

Restricted Materials must be used in compliance with our current Guidelines for Ethical Use of Instruments and Questionnaires. These guidelines may be changed from time to time to reflect the most recently accepted practices. We reserve the right to refuse to supply Restricted Materials if the Purchaser or the Registered User fails to comply with these Guidelines.

Orders

Any order that the Purchaser makes for Materials must be in writing and, if the order is for Restricted Materials, must quote the name of the Registered User. Any orders for Restricted Materials that we choose to accept by telephone may be refused if the delivery address is not that relating to a Registered User.

Despatch of orders

By placing an order, you offer to purchase each product or service listed in your order at the prices set out on our website at the time of placing the order and in accordance with these Terms and Conditions of Sale.

  • For orders placed in Australia: We will use reasonable efforts to despatch all orders received before 3:30pm on a working day on that same day (subject to item availability). Please specify delivery date and allow up to 5 working days.

  • For orders placed in New Zealand: We will use reasonable efforts to despatch all orders received in a timely manner (subject to item availability).

  • For orders placed in the Philippines: We will use reasonable efforts to despatch all orders received in a timely manner (subject to item availability).

  • For other international orders: We will use reasonable efforts to despatch all orders received in a timely manner (subject to item availability).

Invitation to Treat Only

Items displayed on our website and in brochures constitute an invitation to treat. No information on our website or in its brochures constitute, or should be deemed as, an offer by us to supply any items. If an item you request is unavailable, we will inform you. We are not obliged to supply any items and we are not liable if an item is not in stock or is no longer available.

Computer Scored Reports

When we are requested to provide a computer scored report, the following terms apply:

  • in preparing the reports, while we will exercise reasonable efforts in ensuring the completeness and accuracy of the report, we make no warranty that any report will be complete and accurate;

  • reports generated from our electronic assessment service will usually be despatched to the Registered User via email 24 to 48 hours after completion on any working day; and

  • the Purchaser indemnifies us and our licensors, and agrees to defend us all and hold us all harmless, from any and all losses, claims, liabilities, damages, expenses and costs, whether direct or indirect, with respect to any claims made by a third party against any of those indemnified in relation to the provision of the computer scored reports.

Prices

Prices are subject to change without notice. Please check prices when ordering.

If there is an error in the price shown for an item on our website or in a brochure, we may cancel any orders placed for the item at the incorrect price, whether or not the order has been confirmed by us. If you have paid for the purchase before the order is cancelled, we will refund your payment.

  • For orders placed in Australia: All prices are specified in Australian dollars and are inclusive of all applicable taxes (including GST).

  • For orders placed in New Zealand: All prices are specified in New Zealand dollars and are inclusive of all applicable taxes (including GST).

  • For orders placed in the Philippines: All prices are specified in US dollars and exclude any other applicable duties and taxes.

  • For other international orders: All prices are specified in Australian dollars.

Postage and packing

  • For orders placed in Australia: A standard shipping charge of 7.5% (10% if order is under AU$100.00) of the total order is charged to cover postage and handling. Express courier delivery is available, which may incur further charges. Where orders are required to be shipped overseas, the Customer Service Team will provide a quotation. The name of the Registered User must be given for each order of Restricted Materials.

  • For orders placed in New Zealand: A standard shipping charge of 7.5% (10% if order is under NZ$100.00) of the total order is charged to cover postage and handling. Express courier delivery is available, which may incur further charges. Where orders are required to be shipped overseas, the Customer Service Team will provide a quotation. The name of the Registered User must be given for each order of Restricted Materials.

  • For orders placed in the Philippines: Standard shipping charges will apply as follows:

    • Orders up to 1kg: USD 67.00
    • Orders up to 2kg: USD 79.00
    • Orders up to 3kg: USD 96.00
    • Orders up to 5kg: USD 125.00

If your order is more than 5kg please contact us for a quote. Priority International delivery is available, incurring further charges. Please note that the customer shall also be liable for any other applicable duties and taxes. Where orders are required to be shipped overseas, the Customer Service Team will provide a quotation.The name of the Registered User must be given for each order of Restricted Materials.

  • For other international orders: Please contact us for a quotation.

  • For all orders: We may change our shipping rates without notice. If we change our shipping rates we will provide you with the current shipping rates at the time of purchase.

Payment

All customers, other than authorised account holders must pay at the time of ordering.

  • For orders placed in Australia: You may pay by direct deposit, credit card (MasterCard, Visa or American Express) or cheque. For orders placed in Asia, payment can be made by Telegraphic Transfer or by Bank Draft (minimum US$50.00).

  • For orders placed in New Zealand: You may pay by direct deposit or credit card (MasterCard, Visa or American Express).

  • For orders placed in Philippines: Payment can be made by telegraphic transfer or by credit card (MasterCard, Visa or American Express).

  • For other international orders: Payment can be made by telegraphic transfer.

  • Our internet site has secure credit card facilities.

Interest on overdue accounts

Where an invoicing facility is offered, we reserve the right to charge interest at 1% per month on account balances exceeding our terms (or, if that rate is greater than the maximum rate permitted by the National Consumer Credit Protection Act 2009 (Cth), the maximum rate permitted by that Act).

Claims for Damage or Discrepancies

Any claims for damage to, or discrepancies in, despatched Materials should be made in writing, quoting the customer name and invoice:

  • within 3 days of receipt of consignment for damage or discrepancies between Materials ordered and Materials received; and

  • within 21 days of the order date for non-delivery.

No Cancellation After Acceptance

Once we have accepted your order, you cannot cancel that order.

Returns for refund or credit

We will not accept any Materials for return without prior notice and authorisation. To arrange return of Materials, please contact our Customer Service Team to obtain pre-authorisation. All Materials accepted for return must be accompanied by a copy of the applicable CPPAP invoice. A restocking charge may apply. We will not reimburse any shipping or delivery costs incurred to return Materials, unless these costs are agreed by us in writing prior to such return.

Contact us

If you have any questions regarding Postage & Handling, please contact CPPAP or write to us at:

    • By email:
    • enquiries@cppasiapacific.com
  •  

    • By phone:
    • (03) 9342 1300 (Australian customers)
      0800 000 159 (New Zealand customers)
      1800 1 611 0298 (Philippines customers)
  •  

    • By mail:
    • Managing Director
      CPP Asia Pacific Pty Ltd
      Level 7, 369 Royal Parade (PO Box 810)
      Parkville, Victoria, 3052 Australia

 

Last updated: 28 May 2014